City of Seattle/Seattle Center
of Seattle, including its Seattle Center department, collects personal
information from the public in order to provide many important services,
including but not limited to, community and critical infrastructure protection,
9-1-1 call response, waste management, permitting, electricity delivery and
health and human services (collectively, the “Services”). We work to find a fair balance between gathering
information to provide these needed services and protecting the public’s
privacy. We believe this is not only the right way to conduct our
business but is also a critical component in gaining and maintaining the
public’s trust in our stewardship of personal information.
This notice contains the following
Collecting your information
Using your information
Sharing your information
Learn more about Privacy
How to Contact Us
Seattle/Seattle Center Privacy Statement
We understand the value of personal information and work to
protect the personal information we collect from the public. We are committed
to providing greater transparency into our data privacy practices. As part of
our deeper commitment to good data practices and data stewardship, the City has
created the City of Seattle Privacy Principles to serve as a guide for all City
departments that collect and use personal information. Please note that the
City will be updating and improving our privacy and security posture over the
next several months and that it will take time to implement certain changes
throughout the City system. We appreciate your patience while we enhance and unify
our privacy practices. Please contact us at Privacy@seattle.gov if you have any
questions, or if you believe you see or experience policies or practices that
are not yet in line with the principles set forth in this document.
information about the Privacy Principles and our Privacy Initiative may be
you for visiting the Seattle Center (http://seattlecenter.com), City of
Seattle's Web site (http://www.seattle.gov/ or
"Seattle.Gov") and reviewing our Privacy
Policy Statement. This
Privacy Statement applies to the collection, use, disclosure, sharing and
retention of personal information we obtain from individuals interacting with
City departments, whether in person, on a website (http://www.seattle.gov/, seattlecenter.com,
KeyArena.com, and/or McCawHall.com), or by mail in the course of providing City
services. It is provided for informational purposes only. The information
presented here is not meant to be a contract of any type, either express or
implied, and should not be treated as such by site visitors. The information in
this statement and/or the policies described here may change at any time,
without prior notice to any visitor. Each City department, including
Seattle Center will strive to abide by and use this Privacy Statement to direct
the handling of personal information, though from time to time it may be
necessary for a City department to develop a practice that differs from this
Privacy Statement. When that happens, we will do our best to provide you with
notice of the practice and to let you know about your choices.
City of Seattle Employees
This Statement does not apply to personal
information we obtain in our capacity as an employer. Employment information is
covered under separate polices which may be found on our Human Resources
The Seattle Center collects
different kinds of information from the public in order to conduct City operations
and provide the public with important services. Some of this information you
provide directly to us. Some of it we collect in the course of your
interactions with various City departments. To learn more about what we collect
and how it is collected, click on the links below:
We collect information necessary
for Seattle Center staff to provide services to the public, protect the
public’s health and safety, and to improve the efficiency and effectiveness of
our operations. Our goal is to collect only enough information as is
reasonable to perform our Services and to let you know when providing personal
information is optional. We also seek to aggregate or otherwise de-identify
personal data, when possible, whenever it is not necessary to store or share
personally identifiable data elements. The table below provides some examples
of the information we collect:
Name, address, age, birthdate,
social security number, driver’s license
Information passively gathered from visitors on our website and
from mobile devices
information and payment
Bank account number, credit or debit card numbers, or other
billing information, such as when you pay your utilities, pay taxes, or sign
up program membership or classes
Medical information collected during emergency response,
vaccination records, health program participation
Facility security cameras, City sponsored event photos, traffic camera
Violations, court records, emergency
Traffic flows, event monitoring
Income bracket, gender, race or ethnicity, vocation
Click on the links below for details about information we
collect when you use our websites.
Providing personal information on our websites.
You may choose whether to provide personal information online.
"Personal information" is information about a natural person that is
readily identifiable to that specific individual. Personal information includes
such things as an individual's name, address, and phone number.
We collect no personal information about you unless you voluntarily
provide it to us by sending us e-mail, participating in a survey, completing an
online form, or engaging in an online transaction. You may choose not to
contact us by e-mail, participate in a survey, provide personal information
using an online form, or engage in an electronic transaction. However, you may
not be able to access certain user-specific features of the web site without
providing personal information.
Information collected from visitors to our websites.
If you do
nothing during your visit to our web site but browse, read pages, or download
information, we will automatically gather and store certain information about
This information does not identify you personally. The information we collect
through these technologies can include:
The Internet Protocol Address and
domain name used to access our web site. The Internet Protocol address is a
numerical identifier assigned either to your Internet service provider or
directly to your computer. We use the Internet Protocol Address to direct
Internet traffic to you. This address can be translated to determine the domain
name of your service provider (e.g.
xcompany.com or yourschool.edu). Generally, the City only determines visitor
domain names if a security issue is suspected;
The type of browser and operating
system you used;
The date and time you visited this
The web pages or services you accessed
at this site; and
The web site you visited prior to
coming to this web site.
use this data automatically collected through cookies and other technologies
to: (a) remember information so that you will not have to re-enter it during
your visit or the next time you visit the site; (b) provide custom,
personalized content; (c) provide and monitor the effectiveness of our website;
(d) monitor aggregate metrics such as total number of visitors, traffic, usage,
and demographic patterns on our website and our Service; (e) diagnose or fix
technology problems; f) enhance network security; and (g) otherwise to plan for
and enhance our Service or website. For example, the City's and Seattle
Center’s web sites use software programs to create summary statistics, which
are used for such purposes as assessing what information is of most and least
interest, determining technical design specifications, and identifying system
performance or problem areas.
We may also
use analytic and security tools hosted by third parties or managed within the City
as part of maintaining our web presence. These tools help us measure traffic
and usage trends for our web site and help ensure that this service remains
available to all users. These tools can also be used to monitor network traffic
to identify unauthorized attempts to upload or change information, or otherwise
cause damage. Except for authorized law enforcement investigations and the
security purposes mentioned elsewhere in this notice, no other attempts are
made to identify individual users or their usage habits. Raw data logs are used
for no other purposes and are scheduled for regular destruction in accordance
with public records retention schedules.
"Cookies" are simple text files stored on your computer by your web
applications the City builds and purchases utilize cookies to confirm the
integrity of online transactions. Cookies used in this manner do not contain
personally identifiable information.
other tracking technology to track its users across websites or over time, nor
does it currently permit third party ad networks or other companies to track
users on our web site. Because we do not track users over time and across
websites, your use of the Do Not Track feature on your browser will have no
effect on this web site.
tools downloaded to your computer to work with the software you have. Applets
are intended to enhance your browsing experience by enabling you to view
information in a unique manner or enable access to information that your
computer would otherwise be unable to access without the applet. The City does
not currently use applets. If the decision is made to utilize applets users of
the City's web site would not be required to use them.
Information collected from website visitors who chose to provide personal
your visit to one of our web sites you participate in a survey, send an e-mail,
participate in a City hosted mailing list or web-based discussion, register an
account, participate in online commerce, or perform some other transaction
online, we may collect personal information from you, including:
The e-mail address, and contents of the
e-mail, for those who communicate with us via e-mail or who participate in a
City hosted mailing list or web-based discussion.
Information volunteered in response to
Information provided through an online
form for any other purpose.
Information submitted when
participating in an online transaction with the City.
Information provided when you register
information collected is not limited to text characters and may include audio,
video, and graphic information formats you send us.
your e-mail address to respond to you. We do not send you unsolicited e-mail
unless you specifically elect to receive it or unless it is part of a
transactional communication that is part of receiving a City service. Online
discussion lists or "threads" are maintained and controlled in
accordance with the City's Electronic Conferencing and List
Services Policy. Survey information is
used for the purpose identified by the survey. Information from other online
forms is used only for conducting City business related to the online form.
provided for a transaction is used only for the purpose of completing and
recording the transaction. Information requested will be no more specific than
if a visitor were engaging in the transaction by other means, including by
telephone or in-person while visiting a City facility. In all cases, the City
strives to collect the minimum information necessary to comply with applicable
law or provide the service requested.
The City does not sell, rent or otherwise distribute visitor's information,
including electronic mail addresses, to any outside company or organization,
unless legally required to do so. This applies to information that may be
collected on the City's site and on that of any third party with whom the City
contracts to provide Internet related services.
You may choose
whether to provide personal information online. "Personal
information" is information about a natural person that is readily
identifiable to that specific individual. Personal information includes such
things as an individual's name, address, and phone number. A domain name or
Internet Protocol address is not considered personal information.
We collect no personal information about you unless you voluntarily provide it
to us by sending us e-mail, participating in a survey, completing an online
form, or engaging in an online transaction. You may choose not to contact us by
e-mail, participate in a survey, provide personal information using an online
form, or engage in an electronic transaction.
information is requested on the web site or volunteered by the user, state law
and the federal Privacy Act of 1974 may protect it. However, this information
is treated like any other information provided to the city, and may be subject
to public inspection and copying if not protected by federal or state law.
Information collected from your mobile device
If you access our websites and online services
or use an application on a mobile device, we may collect certain information
about that device. Messages sent from certain mobile devices contain unique
identifiers about the physical location of such devices. Mobile devices also
typically transmit caller ID data when used to transmit a telephone call or
text message. Depending on the device and its settings, this information
includes but is not limited to geolocation data, unique device identifiers and
other information about your type of device, wireless provider, date and time
of transaction, browser type, browser language and other transactional
use this information to contact you and to respond to requests. We commit that any information we gather from a mobile device
will not be provided, sold, licensed, rented, assigned or disclosed to Third
Parties, except as required by law. We will not
to use your phone number to initiate a call or SMS text message to you without
your express prior consent. Your wireless carrier and other service providers
also collect data about your SMS Service usage, and their practices are
governed by their own privacy policies.
Resources: To find out more about the
information that your mobile device collects and transmits, and the options
available to you to change factory defaults that may affect those
transmissions, please consult with your wireless or mobile device provider. For
general information about wireless industry laws and regulations, please go to
the Cellular Telecommunications and Internet Association website at http://ctia.org/consumer_info/service/.
Avoiding Internet Fraud
scams called "phishing" have been increasing in frequency.
"Phishing" involves a victim receiving an e-mail appearing to be from
a legitimate business. The "from" line is often forged and the e-mail
usually contains authentic looking graphics making it appear to be legitimate.
The e-mail may also contain what appears to be a legitimate link to that
organization, e.g., http://www.seattle.gov/ or one of the Seattle Center websites listed above. When the victim clicks on this link, they are then taken
to what appears to be a legitimate looking website. Criminals can even make
your browser's address bar contain the address of the legitimate organization
despite the fact that the website is a forgery. Victims are then encouraged to
enter personal information including credit card numbers and expiration dates.
We will not
request confidential personal or financial information from our customers via
an unsolicited e-mail. The City will also never send you an unsolicited e-mail
containing a link to a City website where confidential personal or financial
information is requested. If you receive such an e-mail, purportedly from the
City, you are encouraged to immediately contact the City's Citizen Service
Bureau at: (206) 684-CITY.
general information about "phishing" visit
the Federal Trade Commission web site. For
specific information about a suspected phishing attempt, you may have received
contact the organization represented in the suspect e-mail.
Click on the links below for
details about others ways we collect personal information.
Seattle Center staff may collect information on paper forms
as part of providing a government service or community engagement. These forms
may request personal information, such as name, birthdate, address, telephone
number, and email address. Forms may also request additional information
necessary to determine eligibility for a service, such as income. When
possible, forms will note what information is required to obtain a government
service or participate in a government function and what information is
optional. In addition, the form will note if there are any options for “opting
out” of certain data uses, such as follow-up communications not directly
related to the service being requested. Please note that we will be updating
our forms over time to contain these disclosures.
Individuals may contact Seattle Center via phone such as when
calling our Customer Service Office, or when calling a Seattle Center facility
(e.g., KeyArena or McCaw Hall) or staff member directly. Our phone system
automatically logs the phone number and other characteristics of calls to and
from City numbers, such as call duration and the extension in the City that
received or made a call. It is not possible to opt-out of this collection.
During the course of your call we may ask for additional information. This
information will be used to help provide the requested service. The call taker
will inform you about what information may be optionally provided. We will also
provide notice if and when our Customer Service Office records calls for
training purposes or to improve the services.
We may also collect personal information when we call you or
notify you of an event via phone or text message, including by creating a
record of when a call was made and whether it was received by a live person.
When sending an email to a City email address, such as email@example.com,
we collect personal information that may be contained in the email message and
automatically log certain information about message, including the sender information,
the IP address, routing information, and email address. It is not possible to
opt-out of this collection.
In some cases, when the City sends an email to a user, it
may contain beacons, which help the City track which emails have been opened
and which links are clicked by our recipients.
Some Seattle Center facilities and exterior areas use video
cameras to monitor activity and protect those working in or visiting the
facility, or to protect the public. These include the following:
Some Seattle Center facilities and exterior areas use video
cameras to monitor activity in common areas to protect the health and safety of
those working in or visiting the facility or area. If practical, notices will
be posted in the area where these video cameras are in use. Depending on
public policy, the needs of the facility, and applicable laws and regulations,
these recordings may record video, audio, or both.
There are a variety of video and audio capture technologies
used for public safety purposes. For example, please see the following for more
details governing some image recording technologies:
Information for Law Enforcement Purposes
Seattle Municipal Code (SMC) Chapter 14.12
and Use of Surveillance Equipment
SMC Chapter 14.18
In certain public safety and emergency response situations,
we collect biometric data, including fingerprints and health related
measurements such as heart rate or blood pressure. In some cases, we also
employ facial recognition technology to assist in public safety response. Due
to the individualized and serious nature of emergency response efforts, a
variety of personal information may be collected by first responders and other
personnel, as needed, and such data collection, use and disclosure practices may
fall outside of the scope of this Privacy Statement. Emergency call centers may
also follow different protocols in the course of responding to emergency calls.
Whenever possible, our emergency responders will attempt to honor the Privacy
Principles and this Privacy Statement when collecting, using, storing or
sharing personal information.
While it may limit the services we
are able provide, where it is possible we will present information about what
we are collecting and provide an opportunity to accept or decline to provide it
to us, such as follow-up communications not directly related to the service
being requested. Please understand that in
some circumstances, we may not be able to provide the desired services if you
decline to provide necessary information.
We recognize that the public
expects government both to protect individual privacy and to operate
effectively. Toward that end, the City of Seattle/Seattle Center uses personal
information in the course of providing services, protecting the public’s
safety, meeting our mission obligations, and determining the best use of our
resources. We endeavor to collect only as much information as is necessary to
perform these functions and to limit information use to the purpose stated at
the time of collection and to protect and improve our services. To learn more
about how we use information to improve services, click on the links below:
We may use information we collect to
help the City better understand community needs and improve the efficiency,
effectiveness, and equity of our service delivery. When performing research,
attempts will be made to de-identify data, either performing analysis at an
aggregate level or removing data elements containing personal information that
are not necessary for analysis.
We may collect or use collected
information for systems security purposes, and to ensure that our online website
services remain available to all users. The City's online services may use
software or services to detect fraudulent transactions, identify unauthorized
attempts to upload or change information, or otherwise interference with
We share information to coordinate delivery of services to
the public, improve customer service, maintain data consistency, assess program
performance, identify opportunities to improve our operations and because we
are required to by law. We may also share information that has been aggregated
or de-identified. To learn about how we share personally identifiable information,
please click on the links below:
We also share information with third parties who provide
services on behalf of the City. For example, the City contracts with third
parties to process financial transactions, technology companies that provide
cloud and managed services, and analytics companies that measure traffic visiting
the City’s websites. In doing so we comply with state and federal laws and
follow information security practices to protect both physically and
electronically stored and transmitted data. We do not sell personal information
to third parties for marketing purposes or for their own commercial use.
We may share information with other government agencies,
external service providers, researchers, contracted vendors, and others to
perform city functions and comply with applicable laws. We ask third parties to
abide by our privacy principles when handling data provided by the City. In
many cases, we require compliance through contractual obligations that include:
Providing notice when information is collected and used on our
behalf by contracted third parties.
Directing that contracted third parties agree to and follow our
contractual privacy requirements.
In the State Of Washington, Public Disclosure laws exist to ensure
that government is open and that the public has a right to access records and
information possessed by City government, as appropriate (The Public Records
Act or "PRA" RCW 42.56).
The PRA requires the disclosure of public records unless a
particular record (or particular information contained in a record) is
specifically exempt from public access under the PRA or other applicable law.
For example, there is no categorical exemption for residential telephone
numbers, residential addresses, or personal e-mail addresses and therefore
these data elements may be made public under the PRA. However, the PRA does not
require the disclosure of "credit card numbers, debit card numbers,
electronic check numbers, card expiration dates, or bank or other financial
account numbers supplied to [the City] for the purpose of electronic transfer
of funds, except when disclosure is expressly required by law."
In the event of a conflict between this Privacy Statement and the
Public Records Act or other law governing the disclosure of records, the Public
Records Act or other applicable law will determine our obligation. This means
the City may be required to disclose your information in the event of a Public
Disclosure Request; however, we will consider what information may be exempted
before responding to a request.
For the purpose of government transparency, and consistent with
the intent of the Public Records Act, the City posts some data sets to our Open
Data portal, data.seattle.gov. This
allows the public to view, access and use information gathered by the City for
a variety of purposes, from research to technology innovation.
The City's and Seattle Center’s websites has
many links to other websites. These include links to web sites operated by
other government agencies, nonprofit organizations and private businesses. When
you link to another site, you are no longer on the City's or Seattle Center’s
websites and this Privacy Statement will not apply. When you link to another
the City, or any department, officer, or employee of the City/Seattle Center
warrants the accuracy, reliability or timeliness of any information published
by on our websites or other means of electronic communications, nor endorses
any content, viewpoints, products, or services linked from these websites
and/or communications, and shall not be held liable for any losses caused by
reliance on the accuracy, reliability or timeliness of such information.
Portions of such information may be incorrect or not current. Any person or
entity that relies on any information obtained from this system does so at his
or her own risk.
Public records created or
received by the City must be retained for legal or operational purposes
according to applicable laws. As a government entity, much of the information
that the City collects is considered a public record regardless of format or
where it is stored. More information about the Preservation and Destruction of
Public Records may be found here [LINK to RCW 40.14]. When possible, the City
may provide the right for an individual to request that information collected
from the individual be deleted, unless the City is required to retain such
We take reasonable steps to ensure that personal information
we have is up-to-date. Where possible, we implement processes for updating
inaccurate information that is used in the course of doing business. If you
believe that your personal information needs to be updated, please complete the
“Request a City Service” form and select the service type “Personal Information
Change”. We will take reasonable steps to verify your identity before granting
access or making corrections.
We comply with laws, statutes
and regulations that govern the information we collect. We also follow best
practices and internal policies to reduce or eliminate the potential impact of
new technologies and practices on the public’s privacy. Should we become aware
of programs or applications that are contrary to this privacy statement we will
take steps to educate staff and remediate the issue. To learn more, click on
the links below:
To meet our departmental mission objectives and uphold our
commitments to privacy, the City is implementing several new tools to help
evaluate the effectiveness of our privacy protections. For example, the City is
in the process of developing a Privacy Toolkit to assist City employees
evaluate a new program or initiative, or when planning to purchase or develop a
new technology. Staff consider the privacy implications of the new service or
technology by applying our “Privacy Principles.” The City is also creating
procedures to require employees to conduct a Privacy Impact Assessment (PIA) before
new technologies are employed to identify privacy risk and implement
appropriate measures to reduce the risk of violating personal privacy. The PIA
process is overseen by the City’s Privacy Program Manager. For information
about that process, please see the Privacy Program webpage, here. We will update this section as these
tools are put in place across the City organization.
The City has taken steps to
safeguard the integrity of its data and to prevent unauthorized access to
information it maintains. Depending on the type of information, we may use physical,
administrative and technological techniques to protect data including but not
limited to access control, monitoring, auditing, and encryption to secure data.
Security measures have been integrated into the design, implementation and
day-to-day practices of the entire operating environment as part of the City’s continuing
commitment to protecting our environment. Details about City security may
be found on our Information Security webpage, here .
This information should not be
construed in any way as giving business, legal, or other advice, or warranting
as fail proof, the security of information provided via the City's web site.
Please remember that no security system is impenetrable and we cannot guarantee
the security of our systems 100%. In the event that any information under our
control is compromised as a result of a breach of security, the City will take
reasonable steps to investigate the situation and where appropriate, notify
those individuals whose information may have been compromised and take other
steps, in accordance with any applicable laws and regulations.
Unauthorized attempts to upload information
or change information on this service are strictly prohibited and may be
punishable under the state Computer Trespass law and federal statutes including
the Computer Fraud and Abuse Act of 1986 and the National Information
Infrastructure Protection Act.
We are mindful of the
populations we serve and how data about members of the public, including
vulnerable populations, can and should be used. Our Privacy Principles are consistent
with our Race and Social Justice Initiative. Details about RSJI may be found, here.
Washington State Public Records Act
City of Seattle Resources:
Information Systems Security Policy
Public Records Request
Declaration of Privacy as Human Right
If you have a general privacy question please contact our
Privacy Program Manager:
By email at firstname.lastname@example.org .
By Phone: 206-684-2489
For information regarding the implementation of Seattle
Center’s Privacy Statement, please contact:
Tom Israel, by e-mail: email@example.com by
phone: (206) 684-7298
This document will be reviewed annually and updated as
necessary by the Privacy Program Manager and appropriate Seattle Center staff,
and reviewed and approved by the Chief Technology Officer.
Seattle Center version